FAQ

Gllowio Frequently Asked Questions (FAQ)

1. What is Gllowio’s return policy?
At Gllowio, we want you to be completely satisfied with your purchase. If you are not, we accept returns within 30 days of the delivery date for a full refund, provided the items are in their original condition, unworn, and with all tags attached. Please note that items marked as “Final Sale” are not eligible for returns or exchanges.

2. How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns Center on our website and enter your order number and email address. Follow the instructions to select the item(s) you wish to return or exchange and generate a return shipping label. You can then drop off your package at any carrier location.

3. Can I track my order?
Absolutely! Once your order has been shipped, you will receive an email with your tracking information. You can also log in to your Gllowio account and navigate to "My Orders" to check the status of your order and see real-time updates on your package's location.

4. How long will it take to receive my order?
Expedited: 1- 6 business days processing, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 2-4 weeks estimated total for production and delivery. 

5. Do you offer international shipping?
Yes, Gllowio offers international shipping to select countries. Shipping fees and delivery times vary based on location. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

6. How can I contact Gllowio Customer Service?
Our Customer Service team is here to assist you with any questions or concerns. You can reach us by email at gllowioofficial@gmail.com.

7. What payment methods does Gllowio accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. Additionally, we offer financing options through Affirm, allowing you to pay for your purchase in installments.

8. Can I cancel or modify my order?
Once an order is placed, we strive to process it as quickly as possible. If you need to cancel or make changes to your order, please contact our Customer Service team immediately. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been processed.

9. How can I use a promo code?
Promo codes can be applied during the checkout process. Simply enter your code in the "Promo Code" field and click "Apply." Please note that only one promo code can be used per order, and some exclusions may apply.

10. Does Gllowio offer gift cards?
Yes, we offer digital gift cards in various amounts. They are perfect for any occasion and can be redeemed online at checkout. To purchase a gift card, please visit our Gift Card section on the website.